{
  "page": {
    "id": "d16zh2bm88zc",
    "name": "Entitle Status Page",
    "url": "https://status.entitle.io"
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  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
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  "incidents": [{"name":"Entitle Agent — image pull failures on new deploys / restarts","status":"resolved","created_at":"2026-07-05T17:00:22.000Z","updated_at":"2026-07-06T16:25:28.523Z","monitoring_at":null,"resolved_at":"2026-07-06T16:25:28.507Z","impact":"none","shortlink":"https://stspg.io/70pl4hs9c8hd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-05T17:00:22.000Z","reminder_intervals":null,"id":"c9791kh3s89b","page_id":"d16zh2bm88zc","incident_updates":[{"status":"resolved","body":"This incident is resolved. We've re-enabled the connection to the agent image registry, so image pulls are working as before.\nAgents that failed to start during the incident just need a rollout — trigger a rollout (restart) of the agent and it will pull the image successfully, exactly as before. No token changes or reinstall are required. Agents that were already running were not impacted.","created_at":"2026-07-06T16:25:28.507Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T16:25:28.507Z","display_at":"2026-07-06T16:25:28.507Z","deliver_notifications":false,"tweet_id":null,"id":"q83l1n3t78yh","incident_id":"c9791kh3s89b","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Agents that are newly installed, upgraded, or restarted during this window may fail to start. The agent's container image cannot be pulled because the image-registry credentials issued with agent tokens have expired, causing image-pull (authentication) failures — the agent pod stays in a non-running state.","created_at":"2026-07-06T10:40:22.264Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T10:40:44.817Z","display_at":"2026-07-05T17:00:22.000Z","deliver_notifications":false,"tweet_id":null,"id":"kmycwkzh4682","incident_id":"c9791kh3s89b","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Request Ticket Are Unavailable","status":"resolved","created_at":"2026-06-16T13:50:00.624Z","updated_at":"2026-06-16T14:03:50.961Z","monitoring_at":null,"resolved_at":"2026-06-16T14:03:50.931Z","impact":"none","shortlink":"https://stspg.io/f5w033t83627","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-16T13:50:00.615Z","reminder_intervals":null,"id":"zxxyw2r2s9p6","page_id":"d16zh2bm88zc","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-16T14:03:50.931Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T14:03:50.931Z","display_at":"2026-06-16T14:03:50.931Z","deliver_notifications":true,"tweet_id":null,"id":"dwsyldgh71rl","incident_id":"zxxyw2r2s9p6","custom_tweet":null,"affected_components":[{"code":"hbcvwxnby32z","name":"Access Change 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resolved.","created_at":"2026-02-16T15:35:42.625Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:35:42.625Z","display_at":"2026-02-16T15:35:42.625Z","deliver_notifications":true,"tweet_id":null,"id":"c05dj3h1fjtq","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-02-16T15:28:37.933Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:28:37.933Z","display_at":"2026-02-16T15:28:37.933Z","deliver_notifications":true,"tweet_id":null,"id":"1m6h3fzqrkpj","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-02-16T15:28:18.213Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:28:18.213Z","display_at":"2026-02-16T15:28:18.213Z","deliver_notifications":true,"tweet_id":null,"id":"8cvszfm75mqh","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"The issue has been traced to Cloudflare, and we’re currently working on a fix.","created_at":"2026-02-16T15:26:32.103Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:26:32.103Z","display_at":"2026-02-16T15:26:32.103Z","deliver_notifications":true,"tweet_id":null,"id":"27b0rqmpjsz6","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-02-16T15:23:46.076Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:39:19.772Z","display_at":"2026-02-16T15:08:46.000Z","deliver_notifications":true,"tweet_id":null,"id":"tg2ddr762ncd","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-02-16T15:08:10.913Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-16T15:08:10.913Z","display_at":"2026-02-16T15:08:10.913Z","deliver_notifications":true,"tweet_id":null,"id":"05fwy055f0zr","incident_id":"tb68wb44bmp4","custom_tweet":null,"affected_components":[{"code":"gt96l7xy9pcv","name":"Entitle Portal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"**Service Incident Summary — February 16, 2026**\n\nOn Monday, February 16, 2026, between approximately 16:45 and 17:30 IST,  customers in EU region experienced connectivity issues to our portal due to a DNS disruption in our production environment.\n\n**What happened:** During routine infrastructure work to set up a new environment, a configuration file was not properly updated, causing it to inadvertently remove DNS records managed through Cloudflare in our EU region. This disrupted routing for services relying on those DNS records.\n\n**Impact:** Customers in the EU region have experienced  service unavailability during this window. No data was lost, and no security breach occurred. Other regions were not affected.\n\n**How we resolved it:** Our team identified the misconfiguration within approximately 30 minutes of the initial alert, corrected it, and fully restored all affected DNS records shortly after.\n\n**What we're doing to prevent recurrence:** We've already implemented environment-specific Cloudflare API tokens to limit the blast radius of any future misconfiguration, improved our alerting, and are strengthening our code review process for infrastructure changes. We're also creating better internal documentation to guide environment setup going forward.\n\nWe apologize for any disruption this caused. If you have questions or are experiencing any related issues, please reach out to our support team.","postmortem_body_last_updated_at":"2026-02-19T10:19:12.549Z","postmortem_ignored":false,"postmortem_published_at":"2026-02-19T10:19:12.549Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Entitle Portal","created_at":"2023-09-12T07:13:13.533Z","updated_at":"2026-02-16T15:40:15.918Z","position":1,"description":"Web Application","showcase":true,"start_date":"2023-09-12T00:00:00.000Z","id":"gt96l7xy9pcv","page_id":"d16zh2bm88zc","group_id":null}]},{"name":"Give access is not working on US region","status":"resolved","created_at":"2026-01-22T20:18:09.347Z","updated_at":"2026-01-26T18:54:11.641Z","monitoring_at":"2026-01-22T20:32:57.303Z","resolved_at":"2026-01-22T22:11:35.686Z","impact":"critical","shortlink":"https://stspg.io/ly0s2fvfv5k7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-22T20:18:09.342Z","reminder_intervals":null,"id":"vp26vg8t0wrd","page_id":"d16zh2bm88zc","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-01-22T22:11:35.686Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T22:11:35.686Z","display_at":"2026-01-22T22:11:35.686Z","deliver_notifications":true,"tweet_id":null,"id":"ptrj21p1l8l5","incident_id":"vp26vg8t0wrd","custom_tweet":null,"affected_components":[{"code":"hbcvwxnby32z","name":"Access Change Requests","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-01-22T20:32:57.303Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T20:32:57.303Z","display_at":"2026-01-22T20:32:57.303Z","deliver_notifications":true,"tweet_id":null,"id":"8fz71b01nlx0","incident_id":"vp26vg8t0wrd","custom_tweet":null,"affected_components":[{"code":"hbcvwxnby32z","name":"Access Change Requests","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"The issue has been identified in one of our backend services ( pub sub module) and a fix is being implemented.","created_at":"2026-01-22T20:32:44.552Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-26T18:54:11.635Z","display_at":"2026-01-22T20:32:44.000Z","deliver_notifications":true,"tweet_id":null,"id":"v7hg1k25qgb0","incident_id":"vp26vg8t0wrd","custom_tweet":null,"affected_components":[{"code":"hbcvwxnby32z","name":"Access Change Requests","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-01-22T20:18:09.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-22T20:18:09.416Z","display_at":"2026-01-22T20:18:09.416Z","deliver_notifications":true,"tweet_id":null,"id":"gprnyygxxq2x","incident_id":"vp26vg8t0wrd","custom_tweet":null,"affected_components":[{"code":"hbcvwxnby32z","name":"Access Change Requests","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"# 22 January 2026 - Post-Incident Report: Delayed Permission Provisioning in US Region\n\n**Incident Date:** **22 January 2026**  \n**Affected Region:** US  \n**Status:** Resolved  \n**Timezone:** UTC\n\n## Summary\n\nOn 22 January 2026, around 18:00 UTC  some customers experienced delays in permission provisioning. At 20:00 UTC we validated the the issue is related to US region only. \n\nThe underlying issue was resolved at approximately 20:30 UTC, restoring normal service.  \nThe incident remained open until approximately 22:00 UTC to allow time to validate recovery and collect confirmation from all affected customers.\n\n## Impact\n\n* A limited number of customers experienced delays in permission grants\n* Permission requests were processed later than expected\n* No data loss occurred\n* No incorrect permissions were granted\n* No security impact was identified\n\n## Root Cause\n\nThe issue was caused by a temporary backlog in background job processing in the US region, which delayed execution of permission requests.\n\n## Resolution\n\nOur engineering teams mitigated the issue by:\n\n* Releasing delayed background jobs\n* Scaling processing capacity to clear the backlog\n* Verifying successful permission grants\n\nService functionality was restored around 20:30 UTC.\n\n## Validation \u0026 Closure\n\nFollowing service restoration, we:\n\n* Actively monitored the system for stability\n* Confirmed successful processing with affected customers\n\nAfter completing validation with customers impacted by this issue, the incident was formally closed around **22:00 UTC**.\n\n## Prevention\n\nTo reduce the likelihood of similar incidents, we have:\n\n* Improved monitoring and alerting for delayed background processing\n* Enhanced visibility into regional job execution health\n* Updated system configurations to prevent queue backlogs\n\n## Closing\n\nWe apologize for the inconvenience and appreciate your patience.  \nIf you have any further questions or experience related issues, please contact BeyondTrust support team by [https://www.beyondtrust.com/customer-support-guide](https://www.beyondtrust.com/customer-support-guide).","postmortem_body_last_updated_at":"2026-01-26T18:46:07.455Z","postmortem_ignored":false,"postmortem_published_at":"2026-01-26T18:46:07.455Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Access Change Requests","created_at":"2023-09-12T10:33:01.591Z","updated_at":"2026-01-22T22:11:35.650Z","position":3,"description":"Access granting or revocation","showcase":true,"start_date":"2023-09-12T00:00:00.000Z","id":"hbcvwxnby32z","page_id":"d16zh2bm88zc","group_id":null}]},{"name":"Slack outage","status":"resolved","created_at":"2025-12-11T23:30:00.000Z","updated_at":"2025-12-14T09:30:59.517Z","monitoring_at":null,"resolved_at":"2025-12-11T23:30:00.000Z","impact":"major","shortlink":"https://stspg.io/h5td85fdmrxv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-11T23:30:00.000Z","reminder_intervals":null,"id":"85rz1psp7fys","page_id":"d16zh2bm88zc","incident_updates":[{"status":"resolved","body":"During routine work on expanding our deployment automation for new regions, an update script was executed in a way that unintentionally impacted an existing production region (EU). The script modified a secret metadata used by our slack service in that region, which caused downstream components to fail validation and resulted in service disruption.","created_at":"2025-12-14T09:30:18.911Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-14T09:30:43.123Z","display_at":"2025-12-11T23:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"jqpd674zw7rp","incident_id":"85rz1psp7fys","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Entitle Outage – Impact from Cloudflare Service 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